We can’t always anticipate or control when we need to make a move, and sometimes it can happen during the most inconvenient times, like the holidays! If you’re stuck moving this Christmas season, don’t stress. We have some handy tips for moving over the holidays to help you sail through it like a pro. Block Read More…
**SPECIAL NOTICE** – Covid-19 surcharge and conditions of service.
A 20% surcharge will apply for all moves booked to take place before the 31st of March. This amount is not included in the rates and will be added to the final bill (before tax). This surcharge will help to cover part of the cost of maintaining a standby moving crew in case any employees are required to quarantine due to Covid. While it is still possible that your move date could be affected by Covid-related issues, this measure will greatly reduce the chance of that happening. If the situation were to become extremely dire, there is a very small chance that we could be ordered to close down and stop carrying out moves. This is something that would obviously be completely out of our control and we hope that you will understand should this occur. In any case, we will keep our customers updated should any circumstances arise that would affect their booking and will do our very best to assist with finding a solution. Should we be unable to provide services due to issues on our part or due to a government-imposed shutdown, your booking deposit will be refunded and no cancellation fee will apply. We ask that customers maintain social distancing during the course of the move and wear masks if they have to be within 6 feet of the crew. The crews will not enter a home if an occupant is displaying cold/flu symptoms. The crews will not enter any seniors residence or long-term care facility with an active outbreak. In such a case, items will only be loaded from or to a staging area near an access point on the main floor. The crew will not enter hallways, stairways, or elevators in these buildings during an outbreak. The customer or building staff will be responsible for moving items within the building from or to the staging area.
How much does it cost to move?
This will depend on when you are moving and the size of the move which determines the size of the crew.
Our regular rates are:
2 movers and a truck: $150 per hour, 3-hour minimum (recommended for 1.5 bdrm apt or less).
3 movers and a truck: $200 per hour, 5-hour minimum (recommended for 2 bdrm apt to 3 bdrm house).
** All rates include $1,000,000 Replacement-Value Insurance (Less than 1% of moving companies offer this).
As we only use full-time employees (no part-timers or day labour), we always try to put enough movers on the crew to get the job done in less than an 8-hour day. This is done to be fair to our employees since they have to work the next morning and some have families to get home to. It is also better for the customer since they are paying by the hour and get less value for their money the longer the day goes.
We offer a 2-hour minimum for afternoon moves and flat rates are available for smaller deliveries (ie. 1 or 2 items).
Rates increase during peak periods including Fridays, Saturdays, and month-end. We are closed for all statutory holidays and most holiday long weekends.
Local Moves – Add 1-hour charge for travel time at the contracted rate unless otherwise stated. This charge covers the cost of the crew travelling to the place of origin and back to the office from the destination (30 minutes each way). This charge will be higher when travelling to or from outlying cities or towns.
Local Long Distance Moves – For moves within Ontario with at least one address that is more than 100 kilometers outside of Ottawa, there will be a flat rate travel charge which includes driving time, mileage, and fuel, as well as food and lodging. This is a very reliable way to get an estimate for an out of town move as the only variable remaining is the labour to load and unload the truck. There are no surprises like fuel surcharges or charges for being over the estimated weight (very common in the moving industry).
All full-service local moves include $1,000,000 of full replacement-value cargo insurance coverage (see details). This makes us more responsible for damages than just about any other moving company in Canada. Only the very best moving companies can afford the risk of offering this kind of coverage. Most moving companies can only provide basic insurance coverage of 0.60 per pound or pseudo-insurance policies such as protection plans or valuation coverage due to higher rates/risks of damage.
The relocation of over-sized, over-weight, or high-risk items such as pianos, pool tables, and large aquariums will usually be subject to surcharges, especially where stairs are involved. Surcharges will also apply in cases where entranceways and stairwells are too small to allow passage and furniture must be hoisted up the outside of the building to upper levels. These surcharges are to cover the increased risks on our insurance and on our employees.
Sometimes the contents of the home must be stored in the truck overnight. This can occur when the closing on a new home is delayed and the crew can’t unload at the new location until the following day. In such cases, overnight storage equal to one hour at the contracted rate will be charged to cover the increased risk on our insurance. An additional travel charge for the second day would also apply.
WE DO NOT ACCEPT CASH. The Driver will accept payment by debit or credit card upon completion of the move. Full receipts will be provided. Invoicing is available at 30-day terms to government departments or for contracted / ongoing services provided to corporate clients. At their discretion, drivers may request payment before unloading the truck in situations where they feel there could be an issue receiving payment. This option is usually only exercised when loading rental trucks or self-storage units as we may never see such clients again.
BOOKING & CANCELLATION FEES
An administrative fee of $200 is charged for booking local moves or $500 for booking long-distance moves (any move starting or ending more than 100km from Ottawa City Hall). This fee covers costs associated with scheduling your move as well as any discounts or special pricing that may have been offered to other parties based on your commitment to using our services (ie. Consolidated/back-haul moves). It will be applied as a credit against your final bill for moving services but is non-refundable and will be forfeited should you choose to cancel or postpone your scheduled move date. An additional cancellation fee equal to half of the minimum charge will apply should you cancel/postpone your booking within 15 days of your scheduled move date or the full minimum charge if cancellation is made within 72 hours of the scheduled start time of the move. Cancellation fees may be fully or partially waived, at the discretion of management, in cases where the customer is rescheduling their move for a later date. Any request to cancel or postpone a booking must be made by email. We will not accept requests to alter or cancel a booking over the phone.