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The level of consumer complaints about movers has concerned all
stakeholders in the Canadian moving and storage industry: reputable
movers, consumer associations, trade associations and government.
To address these concerns and to act as a complement to legal protections already in place, the Office of Consumer Affairs, Industry Canada formed a
multi-stakeholder working group of moving-industry professionals,
consumer group representatives and government officials to develop good practice guidelines for reputable movers, and an associated checklist for consumers. It is hoped that the existence of the Good Practice Guidelines
for Canadian Movers and the Consumer Checklist will assist movers in identifying and adhering to high standards and aid consumers in selecting reputable, ethical and professional movers.
Canadian movers wishing to ensure continued good relations with their customers should follow these good practices: