Going through the motions of the moving process is challenging and stressful enough. But when you have children it can present some unique challenges that impact your packing process. But kids are more willing to get involved when you allow them. You can designate some specific tasks for your children to keep them busy and Read More…
Think about the process you went through when you were trying to find the best movers in Ottawa. You probably asked friends/family/neighbours which company they used for their last move. You also probably searched online and read a few reviews and went with the company with the most persuasive/believable reviews from real customers.
Now that your move is over, you can return the favour by sharing your first-hand experience with other people planning a move in the near future. When writing your review, simply think about what be helpful to you if you were looking for a moving company. A 5-star review that says “they were great” is wonderful for the company, but does it tell you much as a potential customer? Include the details and facts that you would want to see as a potential customer.
Step One: The Location, Date, and Time of Your Move
When writing a review, do mention where you were moving from and where to so that people will have an idea of the distance. There is a difference between a simple inner-city move and a cross-country move. Also mention the weather because it plays a huge part. A winter move under 3 feet of snow will have different complications than an easy, breezy move in May. You do not have to give the exact dates of your move, but details about the season and weather can be very helpful to potential customers.
Step Two: Talk About Customer Service
The number one thing people desire when hiring help is good service. That goes without saying. So be sure to mention the attitude and friendliness of the movers. Did they listen and comply with your requests? Did they do the task as per instructions? Were they careful with fragile objects? Did they damage anything? If everything went smoothly, say so. If a crew member stood out, mention them by name! If there were any mistakes (they happen), how did the movers address them?
Step Three: Talk About Punctuality
Another thing that is important is punctuality. Were the movers on time? How fast they working and how many movers were there? Did they deliver on schedule? During a move, there can be factors out of the control of the movers, like a traffic jam or bad weather. How did the movers work around these issues?
Step Four: Talk About the Money
Moving chargers is the concern of many. So be sure to mention as the details related to money. Did they provide good value for money? Were there any unexpected charges on the final bill?
And lastly, wrap the review up well. Would you or would you not recommend the movers you used? Would you use them again? Or do you know of some other moving company that offers a better service?
First Rate Movers has over 6000 happy customers and a 99% referral rate. Visit our Testimonials page to read the positive experience that hundreds of real customers have enjoyed with our Ottawa moving company.