Going through the motions of the moving process is challenging and stressful enough. But when you have children it can present some unique challenges that impact your packing process. But kids are more willing to get involved when you allow them. You can designate some specific tasks for your children to keep them busy and Read More…
REGULAR HOURLY RATES FOR FULL-SERVICE MOVES – Includes Full Replacement-Value Insurance
|Two men and a truck = $115/hr (3 hr min)||
|Three men and a truck = $150/hr (4 hr min)||
|** 2-hour min available for afternoon moves; Flat rates available for smaller deliveries (ie. 1 or 2 items).|
Rates increase during peak periods including weekends and month-end. There is a 100% surcharge for moving on public holidays (New Year’s Day, Family Day, Good Friday, Victoria Day, Canada Day, Civic Holiday, Labour Day, Thanksgiving Day, Christmas Day, Boxing Day).
Local Moves – Add 1 hour charge for travel time at the contracted rate unless otherwise stated. This charge covers the cost of the crew travelling to the place of origin and back to the office from the destination. This charge will be higher when travelling to or from outlying cities or towns.
Local Long Distance Moves – For moves within Ontario with at least one address that is more than 100 kilometers outside of Ottawa, there will be a flat rate travel charge which includes driving time, mileage, and fuel, as well as food and lodging. This is a very reliable way to get an estimate for an out of town move as the only variable remaining is the labour to load and unload the truck. There are surprises like fuels surcharges or charges for being over the estimated weight (very common).
Delivery services will only include basic insurance coverage of $0.60 per pound.
All full-service local moves include $250,000 of full replacement-value cargo insurance coverage (with $250 deductible), beds bags, couch wrap, and use of wardrobe boxes.
The relocation of oversized, overweight, or high-risk items such as pianos, large-screen televisions, and large aquariums will usually be subject to surcharges, especially where stairs are involved. Surcharges will also apply in cases where entrance ways and stairwells are too small to allow passage and furniture must be hoisted up the outside of the building to upper levels. These sucharges are to cover the increased risks on our insurance and on our employees.
Sometimes the contents of the home must be stored in the truck overnight. This can occur when the closing on a new home is delayed and the crew can’t unload at the new location until the following day. In such cases, an overnight storage equal to one hour at the contracted rate will be charged to cover the increased risk on our insurance. An additional travel charge for the second day would also apply.
Payment for services rendered can be made by cash, debit, bank draft, or credit card. Beginning March 1st, 2017, a 2% discount will apply when payment is made by cash or debit card. We will also accept payment by cheque if a credit card has been preauthorized to guarantee payment (requires at least 24 hours notice). Bank drafts and cheques should be made out to “First Rate Movers Inc”. Full receipts will be provided. Invoicing is available at 30 day terms to government departments or for contracted / ongoing services provided to corporate clients.
Cancellation requests must be made by email or certified mail. Cancellation fees will apply when bookings are cancelled or postponed within 30 days of the scheduled move date. An administrative fee of $75 will apply if a booking for a move is cancelled within 30 days of the scheduled move date. A cancellation fee equal to half of the minimum charge will apply if a booking for a move is cancelled within 10 days of a scheduled move date. The full minimum charge will apply for any cancellation made within 48 hours of the scheduled start time of the move. Cancellation fees may be fully or partially waived, at the discretion of management, in cases where the customer is rescheduling their move for a later date.