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The moving industry has undergone some criticism over the years in regards to maintaining proper industry standards. For these reasons, the Office of Consumer Affairs and Industry Canada formed a multi-stakeholder group comprised of moving industry professionals to develop this list of Good Practice Guidelines for Canadian Movers. It’s also comprised of a checklist for consumers to follow. The goal and hope for this is to remove any the adverse reputations among this industry and instead, raise the standards to create and ensure that professional, ethical companies take the reins and set the standard higher.
Here are some of the points that the Good Practice Guidelines entail for Canadian movers.
- The movers’ rights and responsibilities, along with mover liabilities, limitations, and associated costs, must all be clearly stated and outlined in written format.
- Written estimates must be provided, detailing costs for all services with company letterhead and business contact information. It should also include details about the amount of boxes, size and values, cost per hour or flat rate, along with timing and payment methods. Both company and customer should sign these documents.
- The customer who is present during loading and unloading should sign the detailed inventory list. All goods should be tagged and prepared prior to shipment for long distant moves.
- Clean facilities and equipment should be provided.
- Customers should be given written details regarding date of delivery, customer service particulars, terms and amount of payment owing.
- When a damage claim or delay claim is submitted, a response must be provided within 30 days upon receiving it stipulating an offer or status update.
- The company must abide by the terms that were outlined in the estimate and comply with all applicable laws.
- Customers must be kept informed about any delays and information regarding service disruptions. Contact information must be made available also.
- Attempts to resolve any disputes must be carried out in a professional, promptly and fair manner regarding any damages, errors during shipment, or any other complaints. Movers should refer to the Consumer Complaints Management: a Guide for Canadian Business, on how to determine what constitutes as a fair dispute.
- Any external parties employed by the company must also adhere to these standards.
So if you are in the process of setting up your move, do your research before deciding what moving company you should go with.
First Rate Movers ensures commitment and high-quality standards are provided so that each customer can feel confident that their cargo and their rights are in good hands. Contact us today to inquire about your move so you can put your mind at ease.