Frequently Asked Questions

Q: Can I help the movers?
A: You can do a lot to reduce the cost of you move by being well prepared. You may help out by moving things closer to where the moving truck will be parked in an effort to reduce the time required to complete the move. However, there are 2 general rules that every moving company should insist that customers follow:

• The customer shall not interfere with the moving process. This means moving things at the same as the movers or trying to help the moving crew move something. The customer may get in the way and/or cause an accident to occur.
• The customer shall not get on the truck. Movers should always insist that customers do not enter the truck. The moving company could be help liable for injuries if a customer were to hurt themself while on the truck.

Q: Can the kids "hang out" and watch the move?
A: We recognize that children of a certain age are fascinated by the moving process, but for their own safety, we recommend that they stay with neighbors or friends on moving day. If you would really like to expose them to the excitement and frenzy of the moving process, be prepared to supervise them carefully to ensure that their safety is not compromised.

Q: Can the movers transport my pets?
A: Unfortunately, there is no safe place in the moving truck for pets to ride. They can not be transported in the cab for insurance reasons, and the box of the truck is inappropriate due to lack of climate control and the danger posed by potential shifting of heavy objects. Generally speaking, moving day is traumatic for most pets. The best way to ensure their physical and emotional safety during the move is to secure them at a neighbor or friend's home, or in a professional kennel if necessary.

Q: I'm have no transportation on moving day. Can I ride in the cab of the moving truck?
A: Unfortunately, most moving companies cannot transport customers for insurance reasons.