Cancellation Policy

Cancellation requests must be made in writing by email or certified mail. We can not cancel a confirmed booking over the telephone.

By providing customers with a written confirmation by e-mail that we will have crew arrive on the agreed upon date, First Rate Movers will have made a legally binding comittment. Unless we have proof that a customer has cancelled their booking with us, we can be held liable for any losses suffered as a result of our crew not showing up as agreed upon.

Cancellation fees will apply when bookings are cancelled or postponed within 30 days of the scheduled move date. An administrative fee of $75 will apply if a booking for a move is cancelled within 30 days of the scheduled move date. A cancellation fee equal to half of the minimum charge will apply if a booking for a move is cancelled within 10 days of a scheduled move date. The full minimum charge will apply for any cancellation made within 48 hours of the scheduled start time of the move. Cancellation fees may be fully or partially waived, at the discretion of management, in cases where the customer is rescheduling their move for a later date.